COVID-19 DELIVERY SERVICE UPDATE
We're working hard to try and meet the current unprecedented demand. Unfortunately it means your order may be delivered later than expected or missing some items. We've added some FAQs below to help if you have some queries about your order.
Huge thank you to all our customers for your understanding and positive messages during this difficult time.
Where is my order?
Due to the large number of orders, they are taking longer to be processed than usual and we are currently unable to guarantee they will be delivered on the date you selected. We are working flat out to keep up but in the meantime we can no longer fulfil our normal delivery conditions as outlined below until the situation improves. Know we will aim to get your delivery to you as soon as possible. Sincerest apologies for the inconvenience caused.
My order is missing some items but I've paid for them?
Where we’re unable to fulfil your order in full, we will refund any shortages automatically. Refunds may take up to 7 days. Our team is experiencing such a high volume of calls we may not always be able to contact you about any changes but should your order value drop below the free delivery threshold as a result, we will of course honour the discount.
When I ordered the missing item, it showed as in stock?
As we don't operate a live stock system and rely on our warehouse and stock teams to manually keep track of availability, the current high turnover means our website may not always reflect the minute by minute changes to the availability of items. We're very sorry for the inconvenience.
Do you operate no contact deliveries?
Our courier DPD has introduced a new process to reduce the contact between the consignee and the DPD driver at the point of delivery, please visit their website for full details. They are also suspending the DPD Pickup service with immediate effect.
Please remember we do not deliver on Saturday, Sunday or Monday.
|Standard Next Day (or Nominated Day)||Next day or chosen day||£3.50||All mainland postcodes in England, Wales and parts of Scotland (excluding the Highlands, Islands and Northern Ireland).|
|Morning Delivery||Before noon||£10.95||Mainland postcodes in England, Wales and parts of Scotland (excluding the Highlands, Islands and Northern Ireland).|
Scottish Highlands, Northern Ireland
|1-3 working days||
|Scottish Highlands and Islands, Northern Ireland.|
Channel Islands, Isle of Man
|n/a||n/a||We are unfortunately no longer able to offer delivery to the Channel Islands due to COVID-19 impacting our 3rd party delivery company.|
|See right hand column for full terms and conditions.|
*Currently not operating to the timings below
Our standard delivery charge to Mainland UK postcodes is £3.50, excluding the Scottish Highlands and Northern Ireland. Orders received before 9:00 am can be despatched for delivery on the next working day, at an unspecified time between 8am and 6pm. Orders received after 9:00 am will be despatched on the next available delivery day after that unless a later date has been selected. We do not deliver Saturday to Monday, so orders received after 9:00 am on Thursdays cannot be despatched until after the weekend for delivery on the following Tuesday at the earliest.
In the checkout procedure you can select the day that you would like the order to be delivered from the list of options (Tuesday to Friday). Orders can be placed up to 30 days in advance. You can also choose to designate a ’safe’ place (at your own risk) should no-one be at home to accept delivery. However, we cannot specify delivery times or request telephone calls from the driver.
We charge £10.95 (9.16 + VAT) for AM delivery. Orders received by 9:00 am will be despatched that day for delivery on the next working day between 8am and 12pm (Tuesday through to Friday) for all mainland postcodes in England, Wales and parts of Scotland (excluding the Scottish Highlands, Northern Ireland and Off Mainland). Orders received after 9:00 am will be delivered on the first available day listed on the dropdown menu, unless a later date has been selected. We do not deliver Saturday to Monday, so orders received after 9:00 am on Thursdays cannot be despatched until after the weekend for delivery on the following Tuesday at the earliest.
SCOTTISH HIGHLANDS, NORTHERN IRELAND AND OFF MAINLAND UK
For all postcodes included in the area designated by our third party courier as being within the Scottish Highlands our delivery charge is £23.95 (19.58 + VAT). Please remember that this is generally a 48-hour service and in some cases delivery can take up to 3 days after the delivery date selected online. For this reason it is advisable to consult a member of our sales team before placing the order. We offer free delivery to the Scottish Highlands and Off Mainland UK on all orders over £250.
*We are unfortunately no longer able to offer delivery to the Channel Islands due to COVID-19 impacting our 3rd party delivery company.
For all postcodes included in the Channel Islands our delivery charge is £32.00 (26.67 + VAT). Please remember that this is generally a 48-hour service and in some cases delivery can take up to 3 days after the delivery date selected online. We recommend consulting a member of our sales team before placing the order as not all areas are covered. We offer free delivery to Off Mainland UK on all orders over £250.
Perishable items are packed with an ice pack that keeps the contents cool for up to 48 hours. All hampers are packaged in gift boxes, and an insulated cool bag must be included in the case of hampers that contain perishable items. All perishable goods must be kept refrigerated on receipt.
If you are shopping for friends or family in North America, please visit La Tienda.