DELIVERY OPTIONS

We only deliver to the UK

RETURNS POLICY

DELIVERY OPTIONS

We only deliver to the UK

RETURNS POLICY

CHRISTMAS DELIVERY SERVICE GUIDELINES

We offer Standard Next Day delivery for orders placed before 11:00 am, excluding the Scottish Highlands, Off-Mainland and Northern Ireland. The last delivery date before Christmas and the New Year is Friday 20th December 2019, after which the next available date will be Friday 3rd January 2019. Select a date from the drop-down calendar during checkout.

Deliveries to the Scottish Highlands, Off Mainland and Northern Island can take up to 3 days so please take this into account when placing your order and select a date sufficiently in advance of the required delivery day to allow extra-time, e.g. to guarantee orders can be delivered before Friday 20th December select Tuesday 17th December as the delivery date.

 

DELIVERY SERVICE GUIDELINES

We offer Standard Next Day delivery for orders placed before 11:00 am, excluding the Scottish Highlands, Off-Mainland and Northern Ireland. Otherwise select the first available delivery date or nominated day from the calendar during checkout.

Please remember we do not deliver on Saturday, Sunday or Monday.

 

 

NAME TIMING COST DELIVERY AREAS
Standard Next Day (or Nominated Day) Next day or chosen day £3.50 All mainland postcodes in England, Wales and parts of Scotland (excluding the Highlands, Islands and Northern Ireland).
Morning Delivery Before noon £10.95  Mainland postcodes in England, Wales and parts of Scotland (excluding the Highlands, Islands and Northern Ireland).

Scottish Highlands, Northern Ireland

1-3 working days

£23.95

Scottish Highlands and Islands, Northern Ireland.

Channel Islands, Isle of Man

1-3 working days

£32.00

Jersey, Guernsey and Isle of Man. Please contact us to arrange this service as additional customs information is required.
See right hand column for full terms and conditions.

STANDARD DELIVERY

Our standard delivery charge to Mainland UK postcodes is £3.50, excluding the Scottish Highlands and Northern Ireland. Orders received before 11:00 am can be despatched for delivery on the next working day, at an unspecified time between 8am and 6pm. Orders received after 11:00 am will be despatched on the next available delivery day after that unless a later date has been selected. We do not deliver Saturday to Monday, so orders received after 11:00 am on Thursdays cannot be despatched until after the weekend for delivery on the following Tuesday at the earliest.

In the checkout procedure you can select the day that you would like the order to be delivered from the list of options (Tuesday to Friday). Orders can be placed up to 30 days in advance. You can also choose to designate a ’safe’ place (at your own risk) should no-one be at home to accept delivery. However, we cannot specify delivery times or request telephone calls from the driver.

AM DELIVERY

We charge £10.95 (9.16 + VAT) for AM delivery. Orders received by 11:00 am will be despatched that day for delivery on the next working day between 8am and 12pm (Tuesday through to Friday) for all mainland postcodes in England, Wales and parts of Scotland (excluding the Scottish Highlands, Northern Ireland and Off Mainland). Orders received after 11:00 am will be delivered on the first available day listed on the dropdown menu, unless a later date has been selected. We do not deliver Saturday to Monday, so orders received after 11:00 am on Thursdays cannot be despatched until after the weekend for delivery on the following Tuesday at the earliest.

 

SCOTTISH HIGHLANDS, NORTHERN IRELAND AND OFF MAINLAND UK

For all postcodes included in the area designated by our third party courier as being within the Scottish Highlands our delivery charge is £23.95 (19.58 + VAT). Please remember that this is generally a 48-hour service and in some cases delivery can take up to 3 days after the delivery date selected online. For this reason it is advisable to consult a member of our sales team before placing the order. We offer free delivery to the Scottish Highlands and Off Mainland UK on all orders over £250.

CHANNEL ISLANDS

For all postcodes included in the Channel Islands our delivery charge is £32.00 (26.67 + VAT). Please remember that this is generally a 48-hour service and in some cases delivery can take up to 3 days after the delivery date selected online. We recommend consulting a member of our sales team before placing the order as not all areas are covered. We offer free delivery to Off Mainland UK on all orders over £250.

 

PACKAGING

Perishable items are packed in a specially designed poly box with an ice pack that keeps the contents cool for up to 48 hours. All hampers are packaged in gift boxes, and an insulated cool bag must be included in the case of hampers that contain perishable items. All perishable goods must be kept refrigerated on receipt.

If you are shopping for friends or family in North America, please visit La Tienda.