FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

WHERE DO WE DELIVER?

We only deliver to mainland UK addresses. Delivery can be made to other parts of the UK but this should be arranged with a member of our sales team before placing the order as delivery costs more and might also take longer.

 

HOW MUCH DOES DELIVERY COST?

Our standard delivery charge to UK mainland addresses is £6.95 (excluding the Scottish Highlands). Deliveries to the Scottish Highlands and Off-Mainland have a carriage charge of £23.95 and this option must be selected in checkout or your order will be delayed until the additional carriage charge has been paid.

 

CAN I GET FREE HOME DELIVERY?

We offer free delivery on all standard delivery orders over £40 except for deliveries to the Scottish Highlands and Off-Mainland. All deliveries over £250 are free (standard delivery only).

 

WHEN WILL I GET MY BRINDISA ORDER?

If you place your order before 11am next day deliver is available on Tuesday through to Friday. We don’t deliver at the weekend so any orders placed after midday on Thursday will be delivered on Tuesday of the following week at the earliest, unless a later delivery date has been selected.

 

CAN I CHOOSE A SPECIFIC DELIVERY DAY?

Yes, just select from the list of available delivery days in checkout and choose the date for your order to be delivered. If you order by 11am Monday to Thursday, next day delivery is available .

 

WHAT ARE THE DELIVERY TIMES/SLOTS?

We use a third party courier and deliveries are made at an unspecified time between 8am and 7pm.

 

WHAT HAPPENS IF I’M NOT GOING TO BE HOME TO SIGN FOR THE DELIVERY?

If you are not going to be home to sign for your delivery a safe drop spot, e.g. porch, garage, etc., or alternative delivery address, e.g. a neighbour, can be indicated in the “Delivery instructions” section. Please be careful to keep this message as short as possible (max 50 characters including spaces). However, in the event that you choose to designate a secure or alternative location, we cannot accept responsibility for the risk involved should there be a problem with the delivery.

 

WHERE IS MY ORDER?

Your delivery date will be on your order confirmation email. If you include a mobile telephone number when placing your order our courier will send you an SMS on the day of delivery – where possible this will include an estimated drop time.

 

WHAT IF BRINDISA CANNOT SEND ALL OF MY ORDER?

When you place your order with us you authorise a credit card payment which we collect at the same time. If we are unable to send part or all of your order, we will send you an email offering you a choice: we ship the outstanding balance of your order at a later date, with no further delivery charges to you, or we refund your credit card for the goods we were unable to supply. If we don’t hear back from you by 5:00pm on the next working day, we will refund your credit card for the goods we were unable to supply.

HOW DO I CHANGE MY DELIVERY ADDRESS OR DATE?

If you need to change your delivery address or date please email us on webcontact@brindisa.com or call 020 8772 1600 and a member of the team will amend your order accordingly as long as there is still time to do so.

 

CAN I HAVE MY ORDER DELIVERED TO SEVERAL DIFFERENT ADDRESSES?

No, each delivery address needs to be treated as a separate order.

 

CAN I ADD SOMETHING TO MY ORDER?

Should you wish to add another item or change the contents of your order please email us on webcontact@brindisa.com giving a contact number or call 020 8772 1600 and one of the team will contact you to amend your order, as long as there is still time to do so.

 

CAN I CANCEL MY ORDER?

You can cancel your order at any time as long as it hasn’t already been despatched. However you can return any unwanted items for a refund once you’ve received your order. Please note we cannot accept returns of perishable items once they have left the warehouse. Once we have confirmed the cancelation, the money will be refunded to you. This is normally done the same day however it can take up to 5 working days during busy periods. 

 

CAN I RETURN UNWANTED GOODS?

At Brindisa we offer a discretionary “goodwill” returns and refund policy but we can’t accept returns on short shelf-life or perishable items that would be unsaleable on their return. This doesn’t affect your statutory rights.

 

HOW CAN I RETURN UNWANTED GOODS?

Please contact us for our returns delivery address at webcontact@brindisa.com giving a contact number or call 020 8772 1600. Please note that we cannot take responsibility for paying for the cost of returning the item.

 

WHAT HAPPENS IF MY DELIVERY DOES NOT ARRIVE THE NEXT DAY OR IF THE COURIER ATTEMPTS DELIVERY WHEN I’M NOT HOME?

Whilst we make every attempt to deliver on the specified day, we use a third party courier service and cannot guarantee this in all cases. In the event that the order is not delivered on the specified day it will normally be delivered on the following day. Similarly, if the courier attempts delivery and finds nobody home, where no alternative drop spot has been indicated, a second attempt will normally be made on the following day.

 

CAN I ADD A GIFT MESSAGE TO MY ORDER?

Yes, you can. There is a section in checkout where a gift message can be added with a maximum of 150 characters (including spaces).