FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

WHERE DO WE DELIVER?

We only deliver to mainland UK addresses. Delivery can be made to other parts of the UK but this should be arranged with a member of our sales team before placing the order as delivery costs more and might also take longer.

 

HOW MUCH DOES DELIVERY COST?

Our standard delivery charge to UK mainland addresses is £3.50 (excluding the Scottish Highlands). Deliveries to the Scottish Highlands and Off-Mainland incur an additional carriage charge and this charge will be applied automatically in checkout. See our Delivery Options section for full details.

 

WHEN WILL I GET MY BRINDISA ORDER?

If you place your order before 11am next day deliver is available on Tuesday through to Friday. We don’t deliver at the weekend so any orders placed after midday on Thursday will be delivered on Tuesday of the following week at the earliest, unless a later delivery date has been selected.

 

CAN I CHOOSE A SPECIFIC DELIVERY DAY?

Yes, just select from the list of available delivery days in checkout and choose the date for your order to be delivered. If you order by 11am Monday to Thursday, next day delivery is available.

 

WHAT ARE THE DELIVERY TIMES/SLOTS?

We use a third party courier and deliveries are made at an unspecified time between 8am and 6pm.

 

WHAT HAPPENS IF I’M NOT GOING TO BE HOME TO SIGN FOR THE DELIVERY?

If you are not going to be home to sign for your delivery a safe drop spot, e.g. porch, garage, etc., or alternative delivery address, e.g. a neighbour, can be indicated in the “Delivery instructions” section. Please be careful to keep this message as short as possible (max 50 characters including spaces). However, in the event that you choose to designate a secure or alternative location, we cannot accept responsibility for the risk involved should there be a problem with the delivery.

 

WHERE IS MY ORDER?

Your delivery date will be on your order confirmation email. If you include a mobile telephone number when placing your order our courier will send you an SMS on the day of delivery – where possible this will include an estimated drop time.

 

WHAT IF BRINDISA CANNOT SEND ALL OF MY ORDER?

When you place your order with us you authorise a credit card payment which will be charged at the same time. If we are unable to send part or all of your order on the day of despatch, we will refund your credit card for the goods we were unable to supply. If there is time to contact you before despatch we will make every effort to contact you to arrange for a substitute or alternative to be sent instead of any out of stock items.

HOW DO I CHANGE MY DELIVERY ADDRESS OR DATE?

If you need to change your delivery address or date please email us on contact@brindisa.com or call 020 8772 1600 and a member of the team will amend your order accordingly as long as there is still time to do so.

 

CAN I HAVE MY ORDER DELIVERED TO SEVERAL DIFFERENT ADDRESSES?

No, each delivery address needs to be treated as a separate order.

 

CAN I ADD SOMETHING TO MY ORDER?

Should you wish to add another item or change the contents of your order please email us on contact@brindisa.com giving a contact number or call 020 8772 1600 and one of the team will contact you to amend your order, as long as there is still time to do so.

 

CAN I CANCEL MY ORDER?

As long as your order has not been despatched from our warehouse, you can cancel your order at any time. Please call 020 8772 1600 or email us at contact@brindisa.com during office hours. Once we have confirmed the cancellation, a full refund will be arranged. This is normally done the same day however it can take up to 5 working days during busy periods. 

 

CAN I RETURN UNWANTED GOODS?

At Brindisa we offer a discretionary “goodwill” returns and refund policy but we can’t accept returns on short shelf-life or perishable items that would be unsaleable on their return. This doesn’t affect your statutory rights. Please contact us for our returns delivery address by calling 020 8772 1600 or emailing us at contact@brindisa.com. Please note that we cannot take responsibility for paying for the cost of returning any unwanted items.

 

WHAT HAPPENS IF MY DELIVERY DOES NOT ARRIVE THE NEXT DAY OR IF THE COURIER ATTEMPTS DELIVERY WHEN I’M NOT HOME?

Whilst we make every attempt to deliver on the specified day, we use a third party courier service and cannot guarantee this in all cases. In the event that the order is not delivered on the specified day it will normally be delivered on the following day. Similarly, if the courier attempts delivery and finds nobody home, where no alternative drop spot has been indicated, a second attempt will normally be made on the following day.

 

CAN I ADD A GIFT MESSAGE TO MY ORDER?

Yes, you can. There is a section in checkout where a gift message can be added with a maximum of 150 characters (including spaces).