Find quick answers to common questions about orders, shipping, and returns.
FAQs
Ordering & Delivery
Yes - we offer free delivery on all eligible orders over £60. This applies to weekday deliveries to all mainland postcodes in England, Wales and parts of Scotland (excluding the Highlands, Islands and Northern Ireland). Excludes Saturday Deliveries. Please note: the total value of items in your cart must reach at least £60 after any discounts have been applied.
We work with DPD for the vast majority of our deliveries, with DHL used occasionally as a backup courier. Every Brindisa delivery is 100% carbon neutral through DPD, who lead the way on sustainable logistics with the UK’s largest all-electric delivery fleet, investment in HVO fuel, and funding for global clean energy projects — that’s why we choose them as our partner.
We deliver to mainland UK addresses as well as the Isle of Man and Scottish Islands.
We use a third party courier, DPD, and deliveries are made at an unspecified time between 7am and 6pm. DPD will provide updates on the day.
Absolutely, just select from the list of available delivery days at checkout and choose the date for your order to be delivered. If you order by 11am Monday to Friday, next day delivery is available.
Our aim is always to deliver your order on the selected delivery date. However, at busy times, such as Christmas, due to the large volume of orders both ourselves and our couriers are handling, your order may arrive 1 day on either side of your preferred delivery date.
If you place your order before 11am, next day delivery is available on Tuesday through to Saturday. We don’t deliver on Sundays and Mondays, so any orders placed after 11am on Friday will be delivered on Tuesday of the following week at the earliest, unless a later delivery date has been selected.
Our standard weekday delivery charge to UK mainland addresses is £4.95 (excluding the Scottish Highlands). Saturday UK mainland deliveries cost £7.95. Deliveries to the Scottish Highlands and Off-Mainland incur an additional carriage charge and this charge will be applied automatically in checkout. See our Delivery Options section for full details.
If you are not going to be home to receive your delivery, a safe drop spot, e.g. porch, garage, etc., or alternative delivery address, e.g. a neighbour, can be indicated in the “Delivery instructions” section. Please be careful to keep this message as short as possible (max 50 characters including spaces). However, in the event that you choose to designate a secure or alternative location, we cannot accept responsibility for the risk involved should there be a problem with the delivery.
Your delivery date will be on your order confirmation email. If you include a mobile telephone number when placing your order our courier will send you an SMS or an email on the day of delivery – where possible this will include an estimated drop time. Please add the country code e.g. +44 when supplying your mobile number.
When you place your order with us you authorise a credit card payment which will be charged at the same time. If we are unable to send part or all of your order on the day of despatch, we will refund your credit card for the goods we were unable to supply. If there is time to contact you before despatch we will make every effort to contact you to arrange for a substitute or alternative to be sent instead of any out of stock items.
If you need to change your delivery address or date please email us on webcontact@brindisa.com or call 020 8772 1600 and a member of the team will amend your order accordingly as long as there is still time to do so.
No, each delivery address needs to be treated as a separate order.
Should you wish to add another item or change the contents of your order please email us on webcontact@brindisa.com giving a contact number or call 020 8772 1600 and one of the team will contact you to amend your order, as long as there is still time to do so.
As long as your order has not been despatched from our warehouse, you can cancel your order at any time. Please call 020 8772 1600 or email us at webcontact@brindisa.com during office hours. Once we have confirmed the cancellation, a full refund will be arranged. This is normally done the same day however it can take up to 5 working days during busy periods.
At Brindisa we offer a discretionary “goodwill” returns and refund policy but we can’t accept returns on short shelf-life or perishable items that would be unsaleable on their return. This doesn’t affect your statutory rights. Please contact us for our returns delivery address by calling 020 8772 1600 or emailing us at webcontact@brindisa.com. Please note that we cannot take responsibility for paying for the cost of returning any unwanted items.
Whilst we make every attempt to deliver on the specified day, we use a third party courier service and cannot guarantee this in all cases. In the event that the order is not delivered on the specified day it will normally be delivered on the following day. Similarly, if the courier attempts delivery and finds nobody home, where no alternative drop spot has been indicated, a second attempt will normally be made on the following day.
Yes, you can. There is a section in checkout where a gift message can be added with a maximum of 150 characters (including spaces).
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Yes - we offer free delivery on all eligible orders over £60. This applies to weekday deliveries to all mainland postcodes in England, Wales and parts of Scotland (excluding the Highlands, Islands and Northern Ireland). Excludes Saturday Deliveries. Please note: the total value of items in your cart must reach at least £60 after any discounts have been applied.
We work with DPD for the vast majority of our deliveries, with DHL used occasionally as a backup courier. Every Brindisa delivery is 100% carbon neutral through DPD, who lead the way on sustainable logistics with the UK’s largest all-electric delivery fleet, investment in HVO fuel, and funding for global clean energy projects — that’s why we choose them as our partner.
We deliver to mainland UK addresses as well as the Isle of Man and Scottish Islands.
We use a third party courier, DPD, and deliveries are made at an unspecified time between 7am and 6pm. DPD will provide updates on the day.
Absolutely, just select from the list of available delivery days at checkout and choose the date for your order to be delivered. If you order by 11am Monday to Friday, next day delivery is available.
Our aim is always to deliver your order on the selected delivery date. However, at busy times, such as Christmas, due to the large volume of orders both ourselves and our couriers are handling, your order may arrive 1 day on either side of your preferred delivery date.
If you place your order before 11am, next day delivery is available on Tuesday through to Saturday. We don’t deliver on Sundays and Mondays, so any orders placed after 11am on Friday will be delivered on Tuesday of the following week at the earliest, unless a later delivery date has been selected.
Our standard weekday delivery charge to UK mainland addresses is £4.95 (excluding the Scottish Highlands). Saturday UK mainland deliveries cost £7.95. Deliveries to the Scottish Highlands and Off-Mainland incur an additional carriage charge and this charge will be applied automatically in checkout. See our Delivery Options section for full details.
If you are not going to be home to receive your delivery, a safe drop spot, e.g. porch, garage, etc., or alternative delivery address, e.g. a neighbour, can be indicated in the “Delivery instructions” section. Please be careful to keep this message as short as possible (max 50 characters including spaces). However, in the event that you choose to designate a secure or alternative location, we cannot accept responsibility for the risk involved should there be a problem with the delivery.
Your delivery date will be on your order confirmation email. If you include a mobile telephone number when placing your order our courier will send you an SMS or an email on the day of delivery – where possible this will include an estimated drop time. Please add the country code e.g. +44 when supplying your mobile number.
When you place your order with us you authorise a credit card payment which will be charged at the same time. If we are unable to send part or all of your order on the day of despatch, we will refund your credit card for the goods we were unable to supply. If there is time to contact you before despatch we will make every effort to contact you to arrange for a substitute or alternative to be sent instead of any out of stock items.
If you need to change your delivery address or date please email us on webcontact@brindisa.com or call 020 8772 1600 and a member of the team will amend your order accordingly as long as there is still time to do so.
No, each delivery address needs to be treated as a separate order.
Should you wish to add another item or change the contents of your order please email us on webcontact@brindisa.com giving a contact number or call 020 8772 1600 and one of the team will contact you to amend your order, as long as there is still time to do so.
As long as your order has not been despatched from our warehouse, you can cancel your order at any time. Please call 020 8772 1600 or email us at webcontact@brindisa.com during office hours. Once we have confirmed the cancellation, a full refund will be arranged. This is normally done the same day however it can take up to 5 working days during busy periods.
At Brindisa we offer a discretionary “goodwill” returns and refund policy but we can’t accept returns on short shelf-life or perishable items that would be unsaleable on their return. This doesn’t affect your statutory rights. Please contact us for our returns delivery address by calling 020 8772 1600 or emailing us at webcontact@brindisa.com. Please note that we cannot take responsibility for paying for the cost of returning any unwanted items.
Whilst we make every attempt to deliver on the specified day, we use a third party courier service and cannot guarantee this in all cases. In the event that the order is not delivered on the specified day it will normally be delivered on the following day. Similarly, if the courier attempts delivery and finds nobody home, where no alternative drop spot has been indicated, a second attempt will normally be made on the following day.
Yes, you can. There is a section in checkout where a gift message can be added with a maximum of 150 characters (including spaces).